What Services Are Provided Under the New Choices Waiver?

For many seniors and individuals with disabilities, the goal is clear: return home or live in a community setting rather than remain in a nursing facility. Utah’s Utah New Choices Waiver (NCW) was created to help make that transition possible.


This Medicaid Home and Community-Based Services (HCBS) program helps eligible individuals move out of nursing facilities and safely return to a home or community environment with the support they need.


Understanding what services the New Choices Waiver provides—and who qualifies—can make a significant difference for seniors and families planning long-term care.

caregiver assisting senior in wheelchair inside home
WHAT IS THE NEW CHOICES WAIVER?

The New Choices Waiver is a Utah Medicaid program designed to help individuals transition from a nursing facility back into the community.

To qualify, individuals must typically:

  • Be eligible for Utah Medicaid
  • Require a nursing facility level of care
  • Have lived in a nursing facility for at least 90 days or lived 12 consecutive months private-pay in an assisted living facility
  • Be able to live safely in a home or community setting with appropriate support services

The goal of the waiver is to remove the barriers that often prevent someone from leaving institutional care. By funding key services and supports, the program helps individuals establish or re-establish life in the community.

caregiver holding elderly person's hand showing support and compassion
CORE SERVICES PROVIDED UNDER THE NEW CHOICES WAIVER

Services under the New Choices Waiver are personalized and based on an individual care plan. These services are designed to support a safe transition from a nursing facility and promote long-term stability in the community.

Below are some of the most common services included:

senior couple moving into new home or assisted living
TRANSITION SERVICES AND COMMUNITY HELP

One of the primary functions of the New Choices Waiver is to help individuals successfully move out of a nursing facility and into a home or community setting.

Transition services may include:

  • Assistance locating housing
  • Moving expenses
  • Security deposits or utility setup
  • Basic household items such as furniture or kitchen supplies
  • Home accessibility improvements needed for safety

These services help remove practical and financial barriers that can prevent someone from leaving institutional care.

senior couple meeting with advisor for retirement and Medicaid planning
CASE MANAGEMENT AND CARE COORDINATION

Case management is a core component of the New Choices Waiver.

Case managers help coordinate services and ensure individuals receive the support they need to live safely in the community.

Case management services may include:

  • Developing and updating an individualized care plan
  • Coordinating service providers and support services
  • Monitoring the participant’s health and safety
  • Adjusting services as needs change over time

This coordination helps ensure services remain effective and responsive.

caregiver serving meal to elderly woman at home
PERSONAL CARE AND DAILY LIVING ASSISTANCE

Many individuals leaving nursing facilities need assistance with daily tasks.

Personal care services may include help with:

  • Bathing and personal hygiene
  • Dressing
  • Toileting
  • Mobility and transfers
  • Eating and meal preparation
  • Basic household activities

These supports help individuals maintain independence while ensuring safety in their home environment.

senior using bathroom grab bar for fall prevention and safety
ASSISTIVE TECHNOLOGY AND SAFETY EQUIPMENT

The waiver may cover assistive devices and equipment that help individuals function more independently at home.

Examples may include:

  • Grab bars and safety equipment
  • Mobility aids
  • Specialized medical equipment
  • Devices that support communication or daily tasks

These tools help reduce fall risk and increase independence.

caregiver assisting senior in wheelchair outdoors
HOME MODIFICATIONS

Some individuals require physical changes to their home in order to live safely outside a nursing facility.

The waiver may assist with modifications such as:

  • Wheelchair ramps
  • Bathroom accessibility improvements
  • Widened doorways
  • Other structural safety adaptations

These modifications allow individuals to safely access and navigate their living environment.

caregiver visiting senior at home providing support services
COORDINATION OF MEDICAL AND THERAPY SERVICES

Although the New Choices Waiver primarily funds transition and supportive services, participants may also receive medical care through Utah Medicaid.

This may include:

  • Skilled nursing services
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical equipment and supplies

These services are typically covered through Medicaid’s standard benefits and coordinated alongside waiver services.

senior woman relaxing in living room at home
HOW THE NEW CHOICES WAIVER IMPROVES QUALITY OF LIFE

For many individuals, the New Choices Waiver provides the opportunity to leave institutional care and return to a more independent lifestyle.

The program helps participants:

  • Transition out of nursing facilities
  • Live in a home or community setting
  • Maintain greater independence and autonomy
  • Receive coordinated support services
  • Improve overall quality of life

For families, the waiver can also reduce stress by providing structured support and professional coordination of care.

woman rejecting bad financial or retirement planning decisions
COMMON MISUNDERSTANDINGS ABOUT THE NEW CHOICES WAIVER

Many families are unfamiliar with how the waiver works. Some common misunderstandings include:

  • It is not automatic. Individuals must apply and meet eligibility requirements.
  • It is specifically designed for people currently living in nursing facilities.
  • Enrollment may be limited, and planning ahead is important.
  • Both medical and financial eligibility rules apply.
  • The application and transition process can take time.

Understanding these factors early can help families avoid delays.

family meeting with advisor about long term care and Medicaid planning
HOW UTAH SENIOR PLANNING CAN HELP

Navigating Medicaid programs like the New Choices Waiver can be complicated, especially when families are already managing health concerns and care decisions.

Utah Senior Planning helps seniors and families:

  • Determine whether the New Choices Waiver may be appropriate
  • Understand Medicaid eligibility requirements
  • Plan financially for long-term care
  • Avoid common application mistakes that can cause delays
  • Build a proactive strategy for care and financial protection

Rather than navigating complex systems alone, families gain guidance and clarity while making important long-term care decisions.

💡 The New Choices Waiver can create opportunities for individuals to return home and regain independence—but understanding the program and planning ahead is essential.

If you want to learn whether the New Choices Waiver may be an option for you or a loved one, Utah Senior Planning can help you explore your options and develop a plan that supports both care needs and financial stability.